GLOSSARY
Outsourcing: Moving company functions from internal departments to external firms
Offshoring: Relocating corporate activities overseas.
Nearshoring: Relocating offshore activities nearer the client's home country
BPO: Business processing outsourcing - moving white collar tasks like accounting or invoicing. to an external firm
Captive firms: Companies owned by foreign multinationals who perform outsourcing services for the parent firm
UK call centres/US contact centers: Offices where workers provide telephone customer services like sales
